FAQ

We answer your questions
When does my order arrive?

We take 24 hours to resolve orders and then it is up to the shipping company. If you choose free shipping, it will take 5-9 days. If you choose priority delivery, it will take 2-4 days. However, don’t take these delivery times for granted.

How can I track my order's status?

After placing an order, you’ll receive a confirmation email. Then you’ll be contacted by the shipping company and will receive an online tracking number. If for any reason you haven’t received the confirmation email, please don’t place a new order but contact us first 🙂

Do you ship to other countries than USA?

At the moment we don’t ship to any other country than the United States. You can also purchase the book in the Czech Republic and Slovakia on our Czech eshop

I want to collaborate with you!

Great!

  • Are you a blogger, youtuber or have some other of showing our book to people?

We’ll be happy to send you a copy of the book for free, please contact us! 😉 Soon we’ll also start providing affiliate programs so feel free to contact us in this matter as well.

  • Are you an owner of a wedding salon, hotel or other place where you’d like to sell our book Our Love Challenges?

Contact us and we can talk about the details, we are open for collaboration.

  • Do you have different idea? Let us know!

Go to Contact page

Can I cancel my order?

Each order can be cancelled before it is shipped; contact us at email address info@mementerra.com – just tell us your name and the order number. Of course, you can return the order even after it has been shipped. If you don’t like the goods, you have 30 days to think it over and potentially return the order – we’ll refund it.

See Shipping & Returns.

How can I return my order?

Have you received a damaged package or damaged book? We’re sorry to hear that.

Sometimes, the books can be damaged by the printing or shipping company. Take photos and send them to info@mementerra.com. Don’t panic, everything will be alright! We’ll send you a new product or refund your order.

How to return the package? See our Shipping & Returns page.